RETURNS & CANCELLATIONS
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You can request order cancellation in maximum 2 hours after you made the placing order. After this time, our system processes it so you will have to wait to receive it and return it to get your money back. We use a 24 Hours Integrated fulfilment system (IFS) meaning that once you place an order, ...
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Can I get a refund if the price has changed?
Unfortunately, we are unable to refund you the difference or offer price adjustments. However, if you choose to return the item, you will be refunded for the cost of the item at the time it was purchased. We’re so sorry for any inconvenience and appreciate your understanding! -
If you're unhappy with your purchase for any reason, contact us within 30 days and we will gladly offer you a return. Please contact our support team at contact@rossinails.com and provide your order number for more information.
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What if the item I received is damaged?
If you received an item that is missing or defective, please contact us right away at contact@rossinails.com. Please quote your transaction reference number (order number) and provide us with proof, a picture of the damaged items (max 1MB image size). We will do our best to resolve as quickly as ... -
Your return will usually be processed within a week. Once the return has been completed and processed you will get your money back. Your funds will be available in your account in 2-10 Business Days, depending on your initial payment method.
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Will shipping be covered for my returns?
All return shipping fees and other miscellaneous fees are the responsibility of the customer.