SHIPPING & DELIVERY

  • Can I receive my order faster?

    We only offer Standard Shipping. All orders are processed in up to 72 hours. Domestic orders typically take 3-5 business days from when they were placed to be delivered (depending on where you are located).
  • Do I get free shipping over a certain amount?

    Shipping and Handling Charges are as follows: Standard US Delivery - $7.95 - FREE shipping over $80 Standard AU & NZ Delivery - 8.95 A$ - FREE shipping over 80 A$ Standard Canada Delivery- 8.95 C$  - FREE shipping over 80 C$ Standard European Union Delivery - €4.99 FREE shipping over €50
  • Do you combine orders?

    Yes, you can combine your orders if are placed on the same day (maximum 4 hours away) and shipped to the same address.
  • How are shipping rates calculated?

    Shipping and Handling Charges are as follows: Standard US Delivery - $7.95 - FREE shipping over $80 Standard AU & NZ Delivery - 8.95 A$ - FREE shipping over 80 A$ Standard Canada Delivery- 8.95 C$  - FREE shipping over 80 C$ Standard European Union Delivery - €4.99 FREE shipping over €50
  • How do I track the delivery of my order?

    A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at usps.com.
  • I did not receive my confirmation email. What can I do?

    Most of the times this happens because our customers have accidentally entered a wrong email address. Throughout the process we send 2-3 emails, including an order confirmation, a fulfilment notice, and a shipping notice if tracking is available. Please make sure to always check the spam folder i...
  • ➤ Important: Pre-shipment" order status

    Most of our orders are processed within 2 business days and in some cases it may take up to 6 days. Once our warehouse team is packing your order and create a tracking number for it you will receive a confirmation email with your newly issued tracking number.  After this, we send the package ...
  • I provided the wrong delivery address! Can I change it?

    We will be happy to change the shipping address for you order! Please contact us at contact@rossinails.comto make a change of address.Change of address is only allowed after 2 hours of placing your order.
  • I received the wrong item/s, what should I do?

    Oh no! We are sorry about it, and we want to make it right asap. For wrongly shipped items, please contact us at contact@rossinails.com. Please quote your transaction reference number (Order number) and provide us with a proof (image file size should be below). We will be more than happy to reshi...
  • My package says delivered, but I didn’t receive it.

    It is often helpful to refer to your local courier's online tracking, as it may have more accurate tracking information for your order. Alternatively, we recommend directly contacting your local post/customs office. If you package isn't anywhere to be found, please write us at contact@RossiNails....
  • Package is in my country but tracking hasn't been updated.

    Yey, you're so close to receive your goodies, but please be patient. All orders are processed within 2-3 Business Days. Domestic orders typically take 5-7 business days from when they were placed to be delivered (depending on where you are located). International orders are typically delivered wi...
  • There are missing product(s) in my order. What should I do?

    For missing or wrongly shipped items, please contact us at contact@rossinails.com. Please quote your transaction reference number (order number) and provide us with proof , a picture of the incorrect items will suffice (max 1MB image size). We will be more than happy to reship the correct items w...
  • ➤ USPS Currently Awaiting Package Status

    Most of our orders are processed within 2 business days and in some cases it may take up to 5 days. Once our warehouse team is packing your order and create a tracking number for it you will receive a confirmation email with your newly issued tracking number.  After this, we send the package ...
  • What shipping company will deliver my order?

    All products will be sent via USPS or DHL eCommerce for US and via Local Courier Company for every other country.
  • What should I do if my order hasn’t been delivered?

    Please contact our Customer Care department to inform us that you did not receive the package. After we will contact the courier company to make sure the package is lost, we will refund your money or resend the items.
  • When will my order ship?

    All orders are processed in up to 72 hours. Domestic orders typically take 3-5 business days from when they were placed to be delivered (depending on where you are located).
  • Why is my order unfulfilled?

    No need to worry, unfulfilled just means your order is currently being picked, quality checked and prepared for shipment. Once your order has shipped your order status will then change to Fulfilled/Shipped. You'll receive an email with tracking once this happens!